• PRODUCTION

    Aili Jewelry is handmade to order, therefore most pieces are not kept in stock. We have a 2-4 week production lead time. Please contact us at info@ailijewelry.com if you have a time sensitive request, we would be happy to work with your needs.

  • SHIPPING

    U.S. Shipping Rates (contiguous)
    UPS Ground $14
    3-5 Business days

    U.S. Shipping Rates (Alaska and Hawaii)
    UPS Ground $18
    3-5 Business days

    International Orders
    All international orders ship via USPS Priority Mail International. Cost is based on ord but if you encounter any problems placing your order on our website, please do not hesitate to contact us at: aili@ailijewelry.com for assistance. Please note: For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. Aili Jewelry is not responsible for these charges. Customs policies vary widely from country to country. Please contact your local customs office for further information.

  • PAYMENT + TAXES

    We accept the following cards
    American Express
    Visa
    MasterCard
    Paypal

    Sales Tax
    Sales tax is only applied to purchases made within the State of New York. Tax charges will appear automatically during your checkout.

  • RETURNS

    All Aili Jewelry items are made to order and great care is taken with each piece. If for any reason you are not satisfied with your jewelry we accept exchanges for unused merchandise within 10 days of receipt for store credit. Credit must be used within 6 months of the original purchase date. Shipping charges are non-refundable and not included in credit.

    All sale items are final sale and not eligible for return.

    To return an item please email: aili@ailijewelry.com 

    Return merchandise to:
    Aili Jewelry
    320 Dean St. #2
    Brooklyn, NY 11217

    Aili Jewelry is not responsible for return merchandise lost or damaged in transit. When shipping an item for return we suggest that you insure your package and wrap the piece securely with padding. Please be sure to include your return address, e-mail address and phone number. When we receive the return, we will contact you.

  • REPAIRS

    Repairs will be fixed free of charge unless a part is broken or lost. Customer is responsible for shipping costs. Repairs take 2-4 weeks.

    Please email us at:  aili@ailijewelry.com

    Aili Jewelry is not responsible for repairs lost or damaged in transit. When shipping an item for return we suggest that you insure your package and wrap the piece securely with padding. Please be sure to include your return address, e-mail address and phone number. When we receive the return, we will contact you.